Bedbugs are a serious matter.

So too, is your privacy here at Bed Bug Mutts.

This policy explains the what, how and why of the information we collect at Bed Bug Mutts. It also explains the specfic ways we use and disclose that information. We never sell lists or email addresses, upholiding a strict "No Spam" edict, meaning we do not intend to sell or rent your e-mail address to a third-party.

Revised July 31 2013

AFFILIATED ADVERTISEMENTS:  Bed Bug Mutts may chose to run affiliate advertisements for products which have been vetted by us and found to be useful informational sources or monitoring/control tools against bed bugs. 

CONTROL YOUR PRIVACY:   You may choose to change your browser settings to disable cookies or typically, to notify you when a cookie is being sent.  Disabling cookies may diminish your experience at our site and other sites; a better option is to disable or enable cookies on a per-site basis.  Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms. Software is also available from third parties which will allow you to visit the Site without providing this information. You are welcome to use the site if you use such software but we will not be able to offer you our personalized services and we will be unable to accept any online orders from you.  

COOKIES: Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the Site including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie.  

LAW ENFORCEMENT AND PROTECTION OF USERS:   To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or its users. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.  

LINKS TO OTHER SITES:  This website provides links to other sites which are not operated by Bed Bug Mutts.  We are not responsible for their privacy practices and strongly urge you to read their privacy statements. 

REGULAR INFORMATION COLLECTION:  All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administrative and maintenance purposes. We use it to improve your experience at Bed Bug Mutts.ca.

The customer's contact information is used to get in touch with the customer when necessary and for delivering the product. We use your e-mail address only when we are confirming your order or notifying you of the status of your order unless we have permission to send you updated information to your email address, e.g. when you subscribe to our upcoming newsletter 'Alert', the Better Bed Bug Blog or special announcements.

SECURITY:  We also have put in place privacy protection control systems designed to ensure that your personal data including your billing and account information remain safe and private. All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted form. Our secure online shopping environment is supplied by Stripe and SquareSpace, for you, our valued customer.  For further information read our TOS.

SERVICE PROVIDERS:  We may employ other companies or individuals to provide certain services to or on behalf of us such as analyzing customer lists and data, or performing marketing or consulting services. These third parties ("Service Providers") will only have access to the information needed to perform these limited functions on our behalf and are required to provide your Personal Information with at least the same level of protection and security as we use on the Site. Such Service Providers are prohibited from using your Personal Information for any purpose other than that for which such party was engaged by us and/or as stated in this Privacy Notice. Any Service Providers that use data received from us may only do so in accordance with this Privacy Notice.

SHARING OF INFORMATION WITH THIRD PARTIES:  We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Notice. 

SHIPPERS:  If you make a purchase through the Site, your name, telephone number and shipping information must be provided to third party shippers such as Canada Post, FEDEX, Canpar, Purolator, etc. to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order. 

THIRD PARTY MARKETING PARTNERS:  From time to time we might establish a business relationship with other third parties whom we believe are  trustworthy.  In such cases we might license, exchange, share and/or cross-reference information, including your name and postal mailing address that will enable such third parties to contact you regarding products and services that may be of interest to you. We will never share any telephone number(s), e-mail addresses, or credit card information which you have given us with any such third party partner(s). 

THIRD PARTY TRANSACTION-LEVEL DATA: If you visit the Site from a third-party website the third-party website may be able to access select information from your individual transaction information. In order to track and credit your transaction the third-party website may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party website to the Site. Any transactions made at the Site while such a code is active will be reported back to the third party website. We will only report non-Personal Information to these websites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party websites that will allow them to personally identify you. The presence of a third party navigation bar at the top of any page on the Site is an indication that the third party website may be able to see your activity on the Site. 

UPDATES AND REVISIONS:   Bed bug Mutts reserves the right to change, modify or amend these policies at any time. Changes will be posted on this page, ensuring you are always aware of the information we compile, how it is used and under what conditions. 

WEB BEACONS:  We (or service providers on our behalf) may collect information from visits to the site through the use of "Web Beacons." Web Beacons are web page elements which may employ cookie technology that enable us to record data about visits to or transactions made on the Site. This information is sometimes known as "clickstream data." We may use this data to analyze trends and statistics to improve your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Site.

Should you have questions or suggestions about Bed Bug Mutts' privacy policy, please Contact Us.